Sync of user data from RM Unify to RM Safetynet may have been interrupted for some customers
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Monitoring - We believe that all delays have now been eliminated and syncs should now occur within normal timescales.
Apr 29, 2025 - 13:50 BST
Apr 29, 2025 - 13:50 BST
Investigating - At this stage of our investigation of the issue we can see that there is a delay in the sync, but we do expect all data (including password changes) to be synced eventually. We are working on reducing and eliminating the delay just now.
Apr 29, 2025 - 12:34 BST
Apr 29, 2025 - 12:34 BST
Update - Some customers are still experiencing this issue. We are investigating just now and will update again when we can provide more information.
Apr 28, 2025 - 16:43 BST
Apr 28, 2025 - 16:43 BST
Monitoring - This morning we found an issue with the sync of user data from RM Unify to RM Safetynet, including password changes. We have already implemented a fix for this and we are now monitoring to ensure that the issue is resolved.
Apr 28, 2025 - 11:03 BST
Apr 28, 2025 - 11:03 BST
RM Connectivity
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Operational
South West Connectivity
Operational
Bath & N.E. Somerset
Operational
Bournemouth
Operational
Bristol
Operational
Cornwall
Operational
Devon
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Dorset
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Gloucestershire
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N. Somerset
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Plymouth
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Poole
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Somerset
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South Gloucestershire
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Swindon
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Torbay
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Wiltshire
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South East Connectivity
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DNS
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Email
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SMTP Store & Forward
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SSL Connect
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Operational
Web Filtering
Degraded Performance
SafetyNet Plus
Degraded Performance
SafetyNet Plus Transparent Module
Degraded Performance
Web Hosting
Operational
Voice Services
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Hosted Voice
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Firewall Upgrade May 21, 2025 22:00 - May 22, 2025 06:00 BST
We will be performing some software upgrades to our central firewall service. Due to the resilient nature of the network, we are expecting any impact to be minimal.
To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 20th at 9AM until Friday 23rd at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
Posted on May 01, 2025 - 16:07 BST
To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 20th at 9AM until Friday 23rd at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
Posted on May 01, 2025 - 16:07 BST
Webhosting - Planned Maintenance May 25, 2025 01:00-06:00 BST
We will be performing maintenance on our Windows Web Hosting platform on Sunday 25th May, 2025 between 1:00 AM BST and 06:00 AM BST. There will be a brief disruption to websites hosted on the Windows Web Hosting servers during this time
Posted on May 09, 2025 - 11:17 BST
Posted on May 09, 2025 - 11:17 BST
Firewall Upgrade Jun 4, 2025 22:00 - Jun 5, 2025 06:00 BST
We will be performing some software upgrades to our central firewall service. Due to the resilient nature of the network, we are expecting any impact to be minimal.
To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 3rd at 9AM until Friday 6th at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
Posted on May 01, 2025 - 16:08 BST
To enable us to complete these upgrades successfully, we will be implementing a change freeze on the affected firewall rule-set from Tuesday 3rd at 9AM until Friday 6th at 10AM. This will only impact a subset of our customers who are hosted on this particular firewall cluster. Our self-service firewall platform will also be unavailable for this subset of customers during this window.
Posted on May 01, 2025 - 16:08 BST
What is RM SafeClix?
