RM SafetyNet Policies applied with incorrect timings
Update - We're still working on a fix for this issue.
Jun 22, 2026 - 15:28 BST
Identified - Some customers may experience policy schedules being applied at incorrect times. We have identified the root cause of the issue and we are currently investigating a fix.

Please accept our apologies for any inconvenience caused. Further updates will be issued in due course.
May 01, 2026 - 10:47 BST
RM Connectivity Operational
South West Connectivity Operational
Bath & N.E. Somerset Operational
Bournemouth Operational
Bristol Operational
Cornwall Operational
Devon Operational
Dorset Operational
Gloucestershire Operational
N. Somerset Operational
Plymouth Operational
Poole Operational
Somerset Operational
South Gloucestershire Operational
Swindon Operational
Torbay Operational
Wiltshire Operational
South East Connectivity Operational
DNS Operational
Email Operational
SMTP Store & Forward Operational
SSL Connect Operational
Web Filtering Operational
SafetyNet Plus Operational
SafetyNet Plus Transparent Module Operational
Web Hosting Operational
Voice Services Operational
Hosted Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cloud VPN - Planned Maintenance Aug 6, 2026 20:00-23:00 BST

We will be performing some maintenance activity on our Cloud VPN services to upgrade the hardware, affected services may see a brief interruption during this time as they are migrated.
Posted on Jul 21, 2026 - 11:14 BST

Jul 29, 2026

RM SafetyNet Background Package Upgrade
Completed - The scheduled maintenance has been completed.
Jul 29, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 03:30 BST
Scheduled - We will be performing planned maintenance work on RM SafetyNet on Wednesday, July 29th, 2026, and this is to resolve the issue of policy schedules being applied at incorrect times for cloud customers. These upgrades should not affect availability; however, customers may notice a brief interruption and performing the activity on non-business hours.
Jul 28, 10:00 BST

Jul 28, 2026

Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 20:00 BST
Scheduled - As part of the continuous improvement of our connectivity service we will be performing some upgrades to our core network to increase capacity and resilience. A brief period of downtime may occur within the maintenance window, but due to the resilient nature of the network any impact is expected to be minimal.
Jul 21, 11:15 BST

Jul 27, 2026

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

RM SafetyNet Background Package Upgrade.
Completed - The scheduled maintenance has been completed.
Jul 23, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 03:30 BST
Scheduled - We will be performing planned maintenance work on RM SafetyNet on Thursday, July 23rd, 2026, and this is to resolve the issue of policy schedules being applied at incorrect times for few customers. These upgrades should not affect availability, however, customers may notice a brief interruption and performing the activity on non-business hours.
Jul 22, 09:51 BST

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Issue syncing Azure / EntraId user source with SafetyNet
Resolved - The issue with syncing Azure / EntraID users within SafetyNet has now been resolved.
Jul 16, 15:09 BST
Monitoring - The issue with syncing Azure / EntraID users within SafetyNet has now been resolved. If you continue to experience issues, then please raise this through your normal channels. We will continue to monitor the service for 24 hours.
Jul 13, 10:31 BST
Identified - There is currently an issue syncing Azure / EntraId user source with SafetyNet. Updates to user accounts will be delayed.

We have identified the root cause of the issue and are working to resolve as soon as possible.
Jul 9, 16:05 BST
Cloud VPN - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 04:30 BST
Scheduled - We will be performing some maintenance activity on our Cloud VPN services in preparation for hardware upgrades on Thursday, 16th July 2026 between 4.30 AM and 6.30 AM BST. Affected services may see a brief interruption during this time.
Jul 7, 16:34 BST

Jul 15, 2026

No incidents reported.

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